Refund policy
At NU:YU Beauty, we want you to be completely satisfied with your purchase. Here’s what you need to know about our 60 day Money Back Guarantee return policy:
- You have 60 days from the date of delivery to return the original pouch or product for a refund.
- To be eligible for the refund we will need the bottles /jars back even if they are empty, however you do not need to return the original cardboard box packaging.
- Please note that you are responsible for the cost of shipping your item back to us.
- Shipping fees are non-refundable. This means that if you receive a refund, the original shipping costs will not be included.
- To initiate a return, simply email our customer service team at support@nuyubeauty.com. Don’t forget to include your receipt or proof of purchase.
- To expedite your refund please be sure to send us a photo of the return receipt showing the tracking number.